Monday, March 16, 2020
Dear Residents,
In response to the COVID-19 virus, Towne Properties is taking the following actions to help keep our communities and families safe and healthy.
Towne Main Office
Our office will be closed to the public Monday, March 16th through Friday, April 17th. This is subject to change; in which case all residents will be notified.
Board Meetings
Effective immediately, all meetings both offsite and in the office, will be canceled through Friday, April 17th. For those who are unable to postpone/reschedule your meetings, we are encouraging our management teams and board members to use conference calls, voting by email, and virtual meeting applications such as “GoToMeeting” as alternatives.
Emails/Phone Calls
Voicemails may take longer to return. However, emails are continuing to be monitored and you may receive a faster response. You may email your management team for assistance. If you are unable to email, please leave a detailed message, including your name, number and reason for your call. All calls will be returned as soon as possible.
Assessment Payments
Receipt of payments may be delayed during this time. Late fees will be suspended for the months of March and April, if needed. For residents mailing in payments, please be sure to send your coupon and payment to the lockbox, not the Raleigh office P.O. Box, as this will further delay processing your payment.
We sincerely thank you for your understanding and patience. We realize this is a unique and challenging time for all and are confident we will get through this together. Please take care and do not hesitate to contact us should we be able to assist you.
Sincerely,
Your Towne Properties Management Team
Hope Valley Farms North
Documents & Forms
Community Events
Meet Your Management Team
Towne Properties ǀ Raleigh District Office
Krystal Reid CMCA
Association Manager ǀ Raleigh District Office
919-878-8787 ext. 7213
Direct: 984-220-8668
KrystalReid@TowneProperties.
Karla Holt
Community Service Administrator ǀ Raleigh District Office
919-878-8787 ext. 7232
Direct: 984-220-8687
KarlaHolt@TowneProperties.com
Estrees Marshall
Financial Manager ǀ Raleigh District Office
919-878-8787 ext. 7227
Direct: 984-220-8682
EstreesMarshall@
After-Hours Maintenance Emergency
919-878-8787 ext. 3
Need Help? Visit The Towne Properties Website
CAPITOL SPECIAL POLICE
919-604-3722
Subscribe to our mailing list
If you wish to receive important information about the HVFN community, including social events, yard sales, leaf pick up and general community information please sign up here.
What’s New
If you wish to set up an automatic payment arrangement on your account, please log into your community website account and set up a recurring payment. This is not an auto draft. For more details, please log in and view the information on the “Pay Assessments” page. Thank you.
After-hours Maintenance Emergency? Call Towne Properties at 919-878-8787 and you will be prompted to press 3. Please reserve all administrative or other requests for the next business day and contact your management team directly.
NC Legislation requires that HOAs notify homeowners annually their right to initiate mediation in disputes with the association. Cost of mediation is shared and HOAs have the right to decline mediation. For a more in-depth explanation please go to your Governing Documents folder.
Numbers to Remember
Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact for information about city services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and storm water services, maintenance of city property, city events and more.
Durham One Call 919-560-1200
Capitol Special Police 919-604-3722
DPD Non-Emergency 919-560-4600
Durham County:
Fire Department 919-560-4242
Police Department 919-560-4322
Pothole Repair 919-560-4340
Property Tax 919-560-0300
Street Light Outage 919-560-4366
Emergency 911
Homeowners’ Right to Initiate Mediation
YOUR RIGHT TO INITIATE MEDIATION
Pursuant to N.C.G.S § 7A-38.3f, members are notified that they may initiate mediation to try to resolve a dispute with the association; however, the association may decline mediation. Any costs of mediation, including the mediator’s fees, shall be shared equally by the parties. (NOTE: Disputes related solely to a member’s failure to timely pay an association assessment or any fines or fees association with the levying or collection of an association assessment are not covered by the mediation statute.)
If you have questions about the new law, below is a link to the ratified bill (since the General Assembly Website does not yet have the new language posted in the General Statues):
http://www.ncga.state.nc.us/Sessions/2013/Bills/House/PDF/H278v4.pdf